Terms of Service

Introduction and Acceptance

Welcome to LeanFlow. These Terms of Service govern your access to and use of our website, training programs, and related services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and continued use of our services after such modifications constitutes acceptance of the updated terms.

Service Description

LeanFlow provides professional training services focused on lean management, Six Sigma methodologies, supply chain optimization, and quality management systems. Our services include in-person training sessions, course materials, certification preparation, and ongoing consultation support. The specific details of each training program, including content, duration, and deliverables, are outlined in individual course descriptions and enrollment agreements.

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when registering for courses or submitting inquiries
• Maintain the confidentiality of any account credentials or access information
• Use our services only for lawful purposes and in accordance with these terms
• Respect the intellectual property rights of LeanFlow and third parties
• Refrain from attempting to gain unauthorized access to our systems or networks
• Behave professionally and respectfully toward instructors, staff, and fellow participants

You agree not to:

• Use our services for any illegal, fraudulent, or unauthorized purpose
• Transmit any harmful code, viruses, or malicious software
• Interfere with or disrupt the operation of our website or services
• Copy, reproduce, or distribute our course materials without authorization
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users without their consent
• Use automated systems or software to extract data from our website

Course Enrollment and Registration

Enrollment in our training programs requires completion of a registration process and payment of applicable fees. By enrolling, you agree to:

• Eligibility: Meet any prerequisites or requirements specified for the course
• Payment: Pay all fees in full according to the payment schedule provided
• Attendance: Participate actively in scheduled training sessions and complete required coursework
• Communication: Maintain current contact information and respond to course-related communications
• Cancellation Policy: Understand and comply with our cancellation and refund policies as outlined in your enrollment agreement

Account Creation and Security

If you create an account to access certain services, you are responsible for maintaining the security of your account credentials. You must immediately notify us of any unauthorized access or security breach. You are responsible for all activities that occur under your account, and we are not liable for any loss or damage arising from your failure to maintain account security. We reserve the right to suspend or terminate accounts that violate these terms or show signs of unauthorized access.

Payment Terms

Payment for our services is required in accordance with the terms specified during enrollment. We accept various payment methods, and all fees are stated inese yen unless otherwise noted. Payment terms include:

• Pricing: Course fees are subject to change, but any changes will not affect enrollments already confirmed
• Payment Processing: Payments are processed securely through our payment service providers
• Late Payment: Late payments may result in suspension of access to course materials or services
• Refunds: Refund eligibility is determined by the specific cancellation policy applicable to your course, typically outlined in your enrollment agreement
• Taxes: You are responsible for any applicable taxes associated with your purchase

Service Availability and Modifications

We strive to maintain consistent availability of our website and services, but we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may also update course content, schedules, or instructor assignments to maintain quality and relevance. While we will make reasonable efforts to notify you of significant changes, continued use of our services after modifications constitutes acceptance of those changes.

Course Content and Materials

Course materials provided as part of our training programs are for personal educational use only. These materials include:

• Training manuals and workbooks
• Presentation slides and visual aids
• Case studies and practice exercises
• Reference materials and templates
• Digital resources and online content

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any course materials without our express written permission. Unauthorized sharing or distribution of materials violates these terms and may result in termination of your access to our services and potential legal action.

Certification and Credentials

Certain courses may prepare participants for industry certification examinations or provide LeanFlow certificates of completion. Any certifications or credentials earned through our programs are subject to the specific requirements of the certifying body or LeanFlow's completion criteria. We make no guarantees regarding examination pass rates or certification outcomes. Certificates and credentials may not be altered, misrepresented, or used in a misleading manner. We reserve the right to revoke certificates if we discover that requirements were not legitimately met or if fraudulent activity occurred.

Geographic Restrictions

Our services are primarily offered in Tokyo, and surrounding areas. Some online components may be accessible from other locations, but certain features or services may be restricted based on geographic location. We make no representation that our services are appropriate or available for use in all jurisdictions. If you access our services from outside, you are responsible for compliance with local laws and regulations.

Intellectual Property Rights

All content on our website and within our training programs, including text, graphics, logos, images, videos, software, and course materials, is the property of LeanFlow or our licensors and is protected by copyright, trademark, and other intellectual property laws. The LeanFlow name and logo are trademarks of LeanFlow. You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only. This license does not include any right to resell or make commercial use of our services or content, collect or use product listings or descriptions, make derivative works, or download or copy account information for the benefit of another party.

User-Generated Content

If you submit feedback, suggestions, questions, or other content related to our services, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such content for any purpose. You represent that any content you provide does not violate any third-party rights and is accurate to the best of your knowledge. We reserve the right to remove any user-generated content that violates these terms or is otherwise objectionable.

Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by LeanFlow. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and policies of any third-party websites you visit. Your interactions with third-party services are solely between you and the third party.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy. We encourage you to review our Privacy Policy to understand our data handling practices.

Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to violation of these terms, fraudulent activity, or behavior that we deem harmful to our business or other users. Upon termination, your right to use our services will immediately cease, and we may delete any content or data associated with your account. Provisions of these terms that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, limitations of liability, and dispute resolution terms.

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure, or that defects will be corrected. We make no warranties about the accuracy, reliability, or completeness of any content or information provided through our services. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, LeanFlow and its directors, employees, instructors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claims arising from or related to these terms or our services shall not exceed the amount you paid to us for services in the six months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless LeanFlow and its directors, employees, instructors, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, violation of these terms, or infringement of any third-party rights. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of, without regard to its conflict of law principles. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Tokyo. You waive any objections to venue or jurisdiction in these courts.

Dispute Resolution

In the event of any dispute or claim arising from or related to these terms or our services, we encourage you to contact us first to seek an informal resolution. If we cannot resolve the dispute informally, any formal dispute resolution will proceed in accordance with the governing law provisions outlined above. Both parties agree to make reasonable efforts to resolve disputes amicably before pursuing formal legal action.

Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent as closely as possible.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and LeanFlow regarding your use of our services. These terms supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to the subject matter herein.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our services after any modifications indicates your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.

Contact Information

If you have questions about these Terms of Service or our services, please contact us:

• Email: info@quendiraflow.com
• Phone: +81 3-3506-0080
• Mail: LeanFlow, 2 Chome-9-6 Nishishinbashi, Minato City, Tokyo 105-0003