Terms and Conditions

Binding Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and LeanFlow. By accessing our website, registering for training programs, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms in their entirety, you must discontinue use of our services immediately. Your continued use after any modifications to these terms constitutes acceptance of those modifications.

Definitions

For purposes of these Terms and Conditions:

"LeanFlow," "we," "us," or "our" refers to LeanFlow, a training organization based in Tokyo.
"Services" refers to our website, training programs, course materials, consultations, and any related offerings.
"User," "you," or "your" refers to any individual or entity accessing or using our services.
"Content" refers to all text, images, videos, software, course materials, and other materials available through our services.
"Participant" refers to any individual enrolled in or attending our training programs.
"Agreement" refers to these Terms and Conditions along with any other referenced policies or agreements.

User Eligibility and Capacity

To use our services, you must be at least 18 years of age or have reached the age of majority in your jurisdiction. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms. Organizations are responsible for ensuring their representatives comply with these terms.

User Conduct and Responsibilities

As a user of our services, you are responsible for:

Accurate Information: Providing truthful, accurate, and complete information when registering, enrolling, or communicating with us, and promptly updating any information that changes.
Lawful Use: Using our services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.
Professional Conduct: Maintaining professional and respectful behavior toward instructors, staff, and fellow participants at all times.
Confidentiality: Protecting any confidential information shared during training sessions or through our services, including proprietary methodologies and case study materials.
Attendance and Participation: Attending scheduled sessions punctually and participating actively in coursework and exercises when enrolled in training programs.
Payment Obligations: Fulfilling all financial obligations in accordance with agreed-upon payment terms.
Account Security: Maintaining the security and confidentiality of any login credentials or access information provided to you.

Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

Violating any applicable laws, regulations, or third-party rights
Using our services for any fraudulent, deceptive, or malicious purpose
Reproducing, distributing, modifying, or creating derivative works from our content or course materials without authorization
Attempting to gain unauthorized access to our systems, networks, or user accounts
Interfering with or disrupting the operation of our website or services
Transmitting viruses, malware, or other harmful code
Engaging in data mining, scraping, or automated extraction of content
Harassing, threatening, or intimidating other users, instructors, or staff
Impersonating any person or entity or misrepresenting your affiliation
Sharing course access with unauthorized individuals
Recording or broadcasting training sessions without explicit written permission
Using course materials or methodologies to provide competing training services

Content Guidelines and Restrictions

All content provided through our services, including training materials, presentations, exercises, templates, and documentation, is protected by intellectual property laws and is provided solely for your personal educational use. You may not reproduce, distribute, publicly display, create derivative works from, or commercially exploit any content without our express written permission. Any feedback, suggestions, or submissions you provide may be used by us without restriction or compensation to you.

Training Program Policies

Specific policies applicable to our training programs include:

Enrollment Requirements: Participants must meet any specified prerequisites and provide required documentation before program commencement.
Attendance Policy: Regular attendance is mandatory. Excessive absences may result in program dismissal without refund.
Cancellation and Rescheduling: Participants must notify us at least 14 days before the scheduled start date to be eligible for rescheduling or refund consideration. Cancellations with less notice may forfeit all fees paid.
Course Modifications: We reserve the right to modify course content, schedules, instructors, or locations as necessary. Significant changes will be communicated in advance when possible.
Certification Requirements: Certificates of completion or other credentials are awarded only upon satisfactory completion of all course requirements and assessments.
Code of Conduct: Participants must adhere to professional standards of behavior. Violation may result in immediate dismissal without refund.

Payment and Financial Terms

All fees for services are due according to the payment schedule specified during enrollment. Prices are stated inese yen and are subject to applicable taxes. We accept various payment methods as indicated during the enrollment process. Late payments may result in suspension of access to services, additional fees, or program dismissal. Refund eligibility is determined by the cancellation policy applicable to your specific program and the timing of your cancellation request. We reserve the right to modify our pricing at any time, though changes will not affect existing enrollments.

Intellectual Property Ownership

All intellectual property rights in our services, including but not limited to trademarks, service marks, logos, trade names, content, course materials, methodologies, software, and website design, are owned by LeanFlow or our licensors. Nothing in these terms grants you any rights to our intellectual property except as expressly stated. The LeanFlow name, logo, and all related marks are trademarks that may not be used without our prior written permission. Any unauthorized use of our intellectual property may violate trademark, copyright, and other laws and could result in legal action.

Privacy and Data Protection

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our services, you consent to the data practices described in our Privacy Policy. We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any information you provide and for any activities under your account.

Disclaimers and Warranties

To the fullest extent permitted by law:

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.
We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
We do not warrant that our services will be uninterrupted, timely, secure, or error-free.
We do not warrant the accuracy, completeness, or reliability of any content or information provided through our services.
We do not guarantee specific outcomes or results from participation in our training programs.
Any material downloaded or obtained through our services is accessed at your own discretion and risk.

Limitation of Liability

To the maximum extent permitted by applicable law:

LeanFlow and its officers, directors, employees, instructors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our services.
This includes but is not limited to damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability for any claims arising from or related to these terms or our services shall not exceed the total amount you paid to us for services during the six months immediately preceding the claim.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or technical failures.
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

Indemnification Obligations

You agree to indemnify, defend, and hold harmless LeanFlow and its officers, directors, employees, instructors, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees and costs) arising from: your use of our services; your violation of these terms; your violation of any third-party rights, including intellectual property or privacy rights; or any harmful or unlawful conduct attributable to you. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, utility failures, equipment failures, pandemics, or other unforeseen events. In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to minimize the impact and resume performance as soon as practicable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located in Tokyo, and you consent to personal jurisdiction and venue in such courts. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these terms.

Dispute Resolution Procedures

In the event of any dispute, controversy, or claim arising out of or relating to these terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations. If informal resolution is not successful within 30 days, either party may pursue formal dispute resolution through the courts as specified in the governing law section. Both parties waive any right to a jury trial in any proceeding arising out of or related to these terms or our services.

Modifications to Terms

We reserve the right to modify or replace these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the "Last updated" date at the top of this document and may provide additional notice through our website or via email. Material changes will be effective upon posting or as otherwise specified. Your continued use of our services after any modifications indicates your acceptance of the updated terms. It is your responsibility to review these terms periodically.

Severability and Waiver

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision unless acknowledged in writing by us.

Assignment and Transfer

You may not assign, transfer, or delegate your rights or obligations under these terms without our prior written consent. Any attempted assignment in violation of this provision is void. We may freely assign or transfer our rights and obligations under these terms to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and LeanFlow regarding your use of our services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral. No modification of these terms shall be effective unless in writing and signed by an authorized representative of LeanFlow.

Survival of Terms

All provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to: intellectual property ownership, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions. Termination of your access to our services does not relieve you of obligations incurred prior to termination.

Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us:

Email: info@quendiraflow.com
Phone: +81 3-3506-0080
Mail: LeanFlow, 2 Chome-9-6 Nishishinbashi, Minato City, Tokyo 105-0003

All notices to LeanFlow must be in writing and will be deemed given when delivered personally, sent by confirmed email, or three days after being sent by registered or certified mail, return receipt requested.