Privacy Policy

Our Commitment to Privacy

At LeanFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your data and maintaining transparency about our practices. By using our website, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit Contact Forms: When you fill out our contact form or request information, we collect your name, email address, phone number (optional), and any message or inquiry you provide.
• Register for Courses: When enrolling in our training programs, we collect your full name, email address, phone number, company information, job title, and payment details necessary for course registration.
• Subscribe to Communications: If you sign up for our newsletter or updates, we collect your email address and communication preferences.
• Correspond with Us: When you email us or communicate through other channels, we retain copies of your correspondence along with your contact information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• ge Data: We collect information about how you interact with our website, including pages viewed, time spent on pages, links clicked, and navigation paths.
• Device Information: We gather data about the device you use to access our website, including IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information about our cookie practices, please see our Cookie Policy.
• Location Data: We may collect general location information based on your IP address to understand regional traffic patterns and optimize our services.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our training services, respond to your inquiries, process course registrations, and fulfill our contractual obligations.
• Communication: To send you important information about our services, including course updates, scheduling changes, administrative messages, and responses to your inquiries.
• Marketing: With your consent, to send you promotional materials, newsletters, and information about new courses or services that may interest you. You can opt out of marketing communications at any time.
• Website Optimization: To analyze websitege patterns, understand user preferences, improve website functionality, and enhance user experience.
• Security and Fraud Prevention: To protect against, identify, and prevent fraud, unauthorized transactions, claims, and other liabilities, and to manage risk exposure.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business Operations: To manage our business operations, including accounting, auditing, reporting, and internal research and development.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you when you register for courses or request our services.
• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining website security.
• Legal Obligations: Processing is required to comply with legal or regulatory requirements.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as payment processing, email delivery, website hosting, and data analysis. These service providers have access to your information only to perform their functions and are contractually obligated to maintain confidentiality.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide choices regarding your information.
• Legal Requirements: We may disclose your information when required by law, court order, or other legal processes, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, access controls limiting employee access to personal data, regular security assessments and updates, and secure backup procedures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Typically, we retain contact form submissions for two years, course enrollment records for seven years for compliance purposes, marketing communication data until you unsubscribe, and website analytics data in aggregated form indefinitely.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request copies of your personal information and details about how we process it.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You can request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction: You can request that we limit the processing of your personal information in certain situations.
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Opt out of marketing communications by clicking the unsubscribe link in our emails
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to protect your data, such as standard contractual clauses approved by relevant authorities and ensuring that service providers maintain adequate data protection measures.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected through our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this policy and may provide additional notice through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@quendiraflow.com
• Phone: +81 3-3506-0080
• Mail: LeanFlow, 2 Chome-9-6 Nishishinbashi, Minato City, Tokyo 105-0003

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as quickly as possible.

Data Protection Officer

For matters specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at info@quendiraflow.com. Our DPO is responsible for overseeing our data protection practices and ensuring compliance with applicable privacy laws.